Cannanine

We are available 8AM-4PM PST Monday-Friday (excluding holidays). You can contact our customer service team in various ways:<ul><li>Submit a request to us via email by clicking <a href="https://cannanine.zendesk.com/hc/en-us/requests/new" rel="noopener noreferrer" target="_blank">here</a>. &#xA0;&#xA0;</li><li>Live chat/message with a dedicated Hero Support Agent&#xA0;<a href="https://cannanine.com/contact/" rel="noopener" target="_blank">here</a>.&#xA0;Click on icon in lower right hand corner to initiate live chat during business hours.Note: The live chat/messaging button appears at the bottom right corner on many pages on the website.&#xA0;</li></ul><img src="https://attachments.gorgias.help/GyBLV6k1jDj7NbQk/hc/3RBN0xMqM1x49GJP/2025032514-75885d60-5fa1-4b2d-8b1e-359feb87499d-how%20can%20i%20contact%20customer%20service_%20()_10556057827095.png" alt="mceclip0.png" class="fr-fic fr-dii">

We are available 8AM-4PM PST Monday-Friday (excluding holidays). You can contact our customer service team in various ways:. Note: The live chat/messaging button appears at the bottom right corner on many pages on the website.

How can I contact customer service?

My Cannanine Account

Are Cannanine™ products third party tested?

Can humans take Cannanine™ CBD oil?

Can I give human CBD oil to my dog?

Can I Give My Pet A Higher Dose of CBD Oil?

Can I Give My Pet A Lower Dose of CBD Oil?

Can my pet take CBD supplementation with their existing medication?

CBD for Pets with Allergies

CBD for Pets with Anxiety

CBD for Pets with Joint Pain

CBD for Pets with Seizures

CBD Oil Strengths: What's the difference?

Do you accept guest posts?

Do you offer samples?

Does Your Product Contain THC?

How long after giving CBD to my pet will I see results?

How many doses or uses are there in a bottle?

How often can I give my pet CBD?

My Dog Won't Eat Chews

What should I do if my pet experiences side effects?

Where are your products made?

Where can I find your Certificate of Analysis (COA)?

Which Product is Best for My Pet?

Why Cannanine?

Autoship Guide

How to Add or Remove Products from Your Autoship Subscription

How to Cancel an Autoship Subscription

How to Change the Frequency of Your Autoship Subscription

How to Change the Next Occurrence Date for Your Autoship Subscription

How to Pause an Autoship Subscription

How to Resume an Autoship Subscription

How to Start an Autoship Subscription

How to submit a product review

How to Update Payment Information for Your Autoship Subscription

How to Update the Shipping Address for Your Autoship Subscription

I Paid For Expedited Shipping

When can I expect my next autoship order?

Autoship

Is CBD oil legal?

Isn't Cannabis bad for dogs?

What are possible CBD side effects for pets?

What health issues can CBD oil be used for?

What is CBD?

Why does the color of my CBD oil vary?

General Production Questions

Can I add item(s) to an order I placed?

Can I cancel an order or item(s) within an order?

Can I change the address on an order I placed?

When will my order be delivered?

Can I make a change to my order?

Do you offer wholesale or white label products?

Do you ship to Puerto Rico?

Duties and Taxes

How can I make changes to my delivery?

How can I track my order?

I placed an order and didn't receive a confirmation/receipt. What do I do?

If I choose expedited shipping, when will my order arrive?

My coupon or voucher code isn't working

My order has shipped. Can I make changes to my delivery address?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Placing an order

Shopping Cart

Signature upon delivery

What countries does Cannanine ship to?

What do I do if I receive an incorrect, incomplete, or damaged order?

What if the item I want is out of stock?

What is a payment error code?

What payment types does Cannanine accept?

What shipping carrier does Cannanine use?

When will I receive my order?

When will my order ship?

Where do I enter my coupon or store credit code?

Where's my order?

Why is my tracking number not showing any info?

Why was my credit card charged before my order shipped?

Ordering & Delivery

Cannanine Returns & Exchanges Policy

Return and Exchanges

Create an account

Forgot/lost your password

How can I get a coupon or promo code?

How do I edit my personal information?

How do I view my order history?

My coupon code isn't working

Why can't I log into my account?

Data erasure request

Delete my personal information

How do I know the website is secure?

How to unsubscribe from our email list

Privacy Policy

How can I contact customer service?Updated a month ago