We value your satisfaction and strive to make your shopping experience as seamless as possible. Below you will find details regarding our returns and exchanges policy, designed with your convenience in mind. 90-Day Hassle-Free Policy. We offer a 90-d

We value your satisfaction and strive to make your shopping experience as seamless as possible. Below you will find details regarding our returns and exchanges policy, designed with your convenience in mind.&#xA0;90-Day Hassle-Free PolicyWe offer a 90-day hassle-free returns and exchanges policy. If you are not completely satisfied with your purchase, you can take advantage of our flexible options for returns, replacements, and exchanges within 90 days of your purchase date.ReplacementsIf your order is incomplete, incorrect, arrived damaged or if a product issue arises after delivery, we apologize for the inconvenience. Please&#xA0;<a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank">contact us</a> and provide your order information, a description of the issue, and photos (for damaged, defective or incorrect items).ExchangesIf you wish to exchange an item you purchased for something different, we are happy to assist.&#xA0;<a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank">Contact us</a> directly with you order information included to initiate an exchange.ReturnsIf you are not satisfied with your purchase and wish to initiate a return, please&#xA0;<a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank">contact us</a>. We offer two reimbursement options:<ul><li>Store Credit</li><li>Refund to Original Form of Payment</li></ul>&#xA0;Thank you for shopping with us and supporting our mission to support shelter animals in need. Your satisfaction is our priority, and we are committed to providing exceptional service.

Cannanine Returns & Exchanges Policy

If you find an error in your order after it has been delivered, please submit a help ticket to our Hero Support team here. We strive to exceed your expectations and will get the matter resolved ASAP.

<section id="isPasted">If you find an error in your order after it has been delivered, please submit a help ticket to our Hero Support team <a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank">here</a>. We strive to exceed your expectations and will get the matter resolved ASAP.</section>

What do I do if I receive an incorrect, incomplete, or damaged order?

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Cannanine

Return & Exchanges

How can I track my order?

Can I make changes to my order once placed?

I didn't get an order confirmation email — what should I do?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

When will my order ship?

When will my order be delivered?

If I choose expedited shipping, when will my order arrive?

What carrier (USPS, FedEx, etc.) will ship my order?

Where does Cannanine ship?

Can I add item(s) to an order I placed?

Can I cancel an order or item(s) within an order?

Can I change the address on an order I placed?

My order has shipped. Can I change my delivery address?

What payment methods does Cannanine accept?

Duties and taxes for international orders

International Ordering

Ordering & Delivery

CBD for Dogs & Cats: A Beginner's Guide

What do pet parents use CBD for?

How long after giving CBD to my pet will I see results?

Where can I find your Certificate of Analysis (COA)?

Do Cannanine products contain THC?

What should I do if my pet has side effects from CBD?

CBD Oil Tinctures: Product overview and strengths

Why does the color of my CBD oil vary?

CBD Tinctures

Bacon Flavored CBD Soft Chews: Product overview

CBD Mushroom Chews: Product overview

Which CBD chew should I choose?

CBD Chews

Product Info

Autoship Guide

How to add or remove products from your Autoship

How to cancel your Autoship

How to change your Autoship frequency

How to change your next Autoship order date

How to pause or resume your Autoship

How to start an Autoship

How to update your Autoship payment method

How to update your Autoship shipping address

When will I get my next Autoship order?

Autoship

Create an account

Forgot/lost your password

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Account Management

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Discounts & Promotions