Can I make changes to my order once placed?Updated 5 hours ago

We totally get it — sometimes you need to tweak an order after you've hit "place order." Here's what we can (and can't) do once your order has been placed.

Change the shipping address: Address changes can be requested, and we'll make every effort to update it before your order ships. This isn't guaranteed, so please contact us as soon as possible after placing your order.

Add an item to an order: Once an order is submitted, we're unable to add additional items to it. You may place a separate order for the additional product, or request that we cancel your existing order so you can place one new order with everything you need.

Remove an item from an order: Item removal can be requested, and we'll do our best to accommodate it before the order ships. This isn't guaranteed, so please reach out right away.

Change the size, formula, or swap an item: We're unable to modify or swap an item once an order has been placed. You can keep the order as it is, or request a cancellation so you can reorder with the correct product.

Cancel an order: Cancellation requests are accepted, but — as with the changes above — cannot be guaranteed once an order is in processing. Contact us as soon as possible so we can do everything we can to help.

Need help? Contact our support team with your order number, and we'll get back to you quickly.