Once an order has been placed on Cannanine.com, we’re unable to add items to it. However, if you forgot to include an item in your order, you may place a new order for any additional products you need. This ensures you’ll receive all the items you wa
You may request to cancel physical items or orders that haven’t shipped yet by contacting us as soon as possible. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee a cancellation, we will d
You may request an address change on an order that hasn't shipped yet by reaching out to us immediately. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee the change, we will do our very be
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
Once an order is placed, there are limitations to the changes or modifications we can make to an order. If you need to make a change to your order, please submit a request to us. We will do our best to accommodate your request.
Thank you for your interest! However, we are not offering wholesale options at this time.
Yes, we do ship to Puerto Rico. However, due to fulfillment reasons, Puerto Rico is listed as a country of its own. So rather than selecting United States as the country, select Puerto Rico instead once you reach the Cart or Checkout page. Examples:.
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order.
Once an order ships, we are unable to make changes to it. However, you can contact the shipping carrier directly to request a change. If your order was shipped via UPS, take a look at their My Choice program to request changes: UPS My Choice. If you
To check the status of your order and tracking information, please visit our Track Order page here. Note:
Here are a few tips for confirming your order / verifying your purchase:
We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Saturday* (*exclusions apply - see chart below for details).
If the coupon or voucher code you've attempted to use isn't working, this article will help explain possible reasons why. Common coupon/voucher code error messages:. Coupon "_____" does not exist - if this comes up, double check the spelling of the c
Once an order ships, we are unable to make changes to the shipping address that you provided on the order. However, in some cases, you can contact the shipping carrier directly to request a change. If your order was shipped via DHL, unfortunately no
Most packages arrive when delivery is indicated on the tracking. However, occasionally, packages can accidentally get scanned as delivered or experience other hiccups with the carrier but they almost always show up. If the tracking information shows
We're excited to guide you through the simple steps of placing an order on our online store. Below is a detailed walkthrough to ensure a smooth shopping experience:. 1. Browse Products:. 2. Add Items to Cart:. 3. Review Your Cart:. 4. Proceed to Chec
Products will remain in your cart until they are purchased or removed. It’s easy to manage your items by clicking the shopping cart icon at the top of any Cannanine.com page. The cart page is a great place to review your order before you checkout. Pl
At this time, we do not offer a shipping service that requires a signature upon delivery.
We currently ship to all countries EXCEPT:. Albania, Algeria, Austria, Bahamas, Belgium, Brazil, Bulgaria, China, Crimea – Region of Ukraine, Croatia, Cuba, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guate
If you find an error in your order after it has been delivered, please submit a help ticket to our Hero Support team here. We strive to exceed your expectations and will get the matter resolved ASAP.
If an item you want is out of stock, we encourage you to join the waitlist for that product (if available). This will allow you to be notified via email as soon as the item becomes available for purchase. Additionally, you can reach out to our Hero S
Common Credit Card Payment Error Codes2 = General decline by card issuing bank or service provider3 = Refer to card issuing bank for verbal approval27 = Address Verification Service (AVS) mismatch999 = Unknown system error. Solutions1) Make sure you
We accept major credit/debit/gift cards (bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo). PayPal is not available on Cannanine.com at this time.
We use a variety of carriers for delivery to our customers: Domestic orders ship via USPS, UPS and DHL. International orders are sent via UPS Mail Innovations with the local postal service making the final delivery.
Your Cannanine order is carefully shipped from Anaheim, CA. It is shipped within 2 – 3 business days M-F of when the order is placed, excluding holidays. Transit time varies from 3 – 5 days typically. You will receive an email with tracking info. onc
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
All orders are shipped Monday through Friday (excluding holidays). We work to ship orders as quickly as paws-ible! Orders placed with standard shipping are estimated to ship within 3 business days M-F from the order date.
If you have an hero credit (store credit), coupon / promo code or e-gift certificate that you would like to redeem on your order, enter the code at the Cart page OR Checkout page prior to completing your purchase. 1. At the Cart Page: Enter your code
To check the status of your order and tracking information, please visit our Track Order page here. Note:
Tracking numbers are issued by a shipper and then updated during the process. If a tracking number is issued, then the shipping label has been printed and prepared for pick-up. How frequently the information is updated depends on the carrier (usually
Every merchant is different. If you place an order with Cannanine.com, your credit/debit card is charged at the time the order is placed. In adherence to the Federal Trade Commission and the Mail, Internet, or Telephone Order Merchandise Rule we are