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How can I track my order?
Find your tracking number in your shipping confirmation email or on our Track Order page. Orders with multiple packages may have separate tracking.
Can I make changes to my order once placed?
Need to change or cancel your Cannanine order? Learn what we can update after checkout, like address changes and item removal, and how to reach us fast.
I didn't get an order confirmation email — what should I do?
If you placed an order and didn't receive a confirmation email, don't worry — this is usually easy to sort out. Here's how to check what happened. Search your inbox (including your spam/junk/promotions folders) for an email from us. Confirmation emai
My tracking information says my order was delivered, but I didn't receive it. What do I do?
We understand how frustrating it can be when your tracking information shows that your package was delivered, but you can’t find it. Most packages arrive as expected when the tracking indicates delivery, but occasionally, packages can be mistakenly m
When will my order ship?
Learn how long Cannanine takes to process and ship your order, including standard and expedited shipping cutoff times.
When will my order be delivered?
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
If I choose expedited shipping, when will my order arrive?
We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Saturday* (*exclusions apply - see chart below for details).
What carrier (USPS, FedEx, etc.) will ship my order?
Domestic orders ship via USPS, FedEx, or DHL; international via UPS. Learn when your carrier is known in advance, like for expedited or PO Box orders.
Where does Cannanine ship?
See where Cannanine ships, including US state restrictions for CBD products and the countries we're unable to ship to.
Can I add item(s) to an order I placed?
Once an order has been placed on Cannanine.com, we’re unable to add items to it. However, if you forgot to include an item in your order, you may place a new order for any additional products you need. This ensures you’ll receive all the items you wa
Can I cancel an order or item(s) within an order?
You may request to cancel physical items or orders that haven’t shipped yet by contacting us as soon as possible. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee a cancellation, we will d
Can I change the address on an order I placed?
You may request an address change on an order that hasn't shipped yet by reaching out to us immediately. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee the change, we will do our very be
If I choose expedited shipping, when will my order arrive?
We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Saturday* (*exclusions apply - see chart below for details).
My order has shipped. Can I change my delivery address?
Once an order ships, we're unable to make changes to the shipping address on our end. However, depending on the carrier, you may be able to request a redirect or address change directly with them. Note: these carrier programs tend to work best when r
What payment methods does Cannanine accept?
We accept the following credit, debit, and prepaid gift cards:. PayPal is not available on Cannanine.com at this time. Ordering from outside the U.S.? All orders are charged in U.S. dollars. Your bank may add a currency conversion or foreign transact