Create an account
To create a shopping account:. Note: You do not need an account to place an order (with the exception of autoship subscription orders) - you can checkout as a Guest.
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My Cannanine Account
Forgot/lost your password
Need to reset your password?. You can reset your Cannanine password directly from our website here. If you enter the correct email/username associated with your account, you will be sent an email within 10 minutes of submitting the request to reset y
How can I contact customer service?
We are available 8AM-4PM PST Monday-Friday (excluding holidays). You can contact our customer service team in various ways:. Note: The live chat/messaging button appears at the bottom right corner on many pages on the website.
How can I get a coupon or promo code?
We occasionally send coupons for use on merchandise only to our Cannanine.com subscribers. Please be sure to subscribe and remember to check your emails :). To subscribe, scroll down to the very bottom of the website here and enter your email address
How do I edit my personal information?
If you would like to view or edit information with your Cannanine.com account, such as name, email address, etc, first sign into your account with your username and password. Once you have signed in, you can then edit your profile by selecting Accoun
How do I view my order history?
Order history includes the status of current and previous orders. If you would like to view your order history, first sign into your Cannanine.com account with your user name and password. Then select Orders located in "My Account". *Please note: If
My coupon code isn't working
If the coupon you've attempted to use isn't working, this article will help explain possible reasons why. Common coupon code error messages:. Coupon "_____" does not exist - if this comes up, double check the spelling of the code and try again. If th
Why can't I log into my account?
1 - You might not have an account. You may have placed an order or subscribed to our email list but, that does not necessarily mean that you have a shopping account unless you specifically created one. 2 - You may already be logged into your account.