How to Change the Next Occurrence Date for Your Autoship SubscriptionUpdated 17 days ago

Changing the next occurrence date of your Autoship schedule is easy and can help ensure you receive your products exactly when you need them. Follow the steps below to adjust your next processing date:

1. Log into your account
   • Visit our website and locate "My Account" from the menu. Visit this link.
   • Under the Login section, enter your username and password to access your account. 
   • Forgot your password? No worries! Use the "Log in Without Password" option. With this option, you will be emailed a login link to the email address associated with your account. Be sure to check your spam or junk folder if it doesn't appear in your regular inbox within 10 minutes. Once you've gained access to your account, you may reset your password to one you'll remember by going under the Account Details page. 
2. Navigate to Autoship Subscriptions
   • Once logged in, go to the "Scheduled Orders" section.

3. Select the Subscription to Modify

   • If you have more than one, you will see a list of your Autoship subscriptions.
   • Find and select the subscription for which you want to change the next occurrence date.
   • A menu will expand on the selected subscription. Select "Make changes" to enter the editing window.

4. Change the Next Occurrence Date:

   • To change your Next Occurrence Date (when your subscription will process next) select "Reschedule" or the text "Next Occurrence Date". You will be prompted to select a new date on a calendar.

5. Confirm the Change:

   • After selecting the new date, click "Update Schedule" to save the change.

Please note: If your schedule has cycled and an order is already in processing, you will need to contact our Hero Support Team directly to request any changes to that order. Visit My Account > Orders to see if you have an order in processing.

Thank you for being a valued Autoship member!