Learn how to start, change, pause, or cancel your Cannanine Autoship subscription, with step-by-step guides for each.

Autoship makes sure you never run out of your pet&apos;s favorites. Your products are delivered automatically on a schedule that works for you, and you can change or cancel anytime from your account.<h3 dir="ltr" id="getting-started">Getting started</h3><ul dir="ltr"><li><a href="https://cannanine.gorgias.help/en-US/how-to-start-an-autoship-subscription-1244916">How to start an Autoship subscription</a></li><li><a href="https://cannanine.gorgias.help/en-US/when-can-i-expect-my-next-autoship-order-1244976">When can I expect my next Autoship order?</a></li></ul><h3 dir="ltr" id="managing-your-autoship">Managing your Autoship</h3><ul dir="ltr"><li><a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">Change your next order date</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-change-the-frequency-of-your-autoship-subscription-1244909">Change how often you receive orders</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-add-or-remove-products-from-your-autoship-1244891">Add or remove products</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-update-payment-information-for-your-autoship-subscription-1244925">Update your payment information</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-update-the-shipping-address-for-your-autoship-subscription-1244926">Update your shipping address</a></li></ul><h3 dir="ltr" id="taking-a-break">Taking a break</h3><ul dir="ltr"><li><a href="https://cannanine.gorgias.help/en-US/how-to-pause-or-resume-your-autoship-1244913">Pause your Autoship</a></li></ul><h3 dir="ltr" id="canceling">Canceling</h3><ul dir="ltr"><li><a href="https://cannanine.gorgias.help/en-US/how-to-cancel-your-autoship-1244893">Cancel your Autoship</a></li></ul>Need a break instead? Pausing or changing your next order date lets you keep your Autoship savings without canceling.<h3 dir="ltr" id="need-help">Need help?</h3><a href="https://cannanine.gorgias.help/en-US/contact">Contact our support team</a> and we&apos;ll be happy to help with your Autoship.

Autoship Guide

Learn how to add products, remove products, or change quantities on your Cannanine Autoship subscription from your account.

You can add products, remove products, or change quantities on your Autoship at any time from your account.<h3 id="open-your-autoship">Open your Autoship</h3><ol><li>Log in to your account.&#xA0;Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a> from the menu on our website, then enter your email and password.<ul><li id="isPasted">Forgot your password?&#xA0;Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder. Once you&apos;re logged in, you can set a new password on the Account Details page.</li></ul></li><li>Go to Scheduled Orders.</li><li>Select the subscription you want to change, then select Make Changes.&#xA0;</li></ol><h3 id="add-a-product">Add a product</h3><ul><li>Add a new product:&#xA0;In the Item(s) section, select Add Product. Search or browse, then select + on the product you want. It will be included in every Autoship order.&#xA0;</li><li>Add a product to your next order only: Open the product and select Add one time. It ships with your next order and is removed automatically afterward.</li><li>Increase a quantity: Select the quantity on the product, use + to increase it, then select Update.</li></ul><h3 id="remove-a-product">Remove a product</h3><ul><li>Remove a product:&#xA0;Select Remove on the product, then select Confirm.</li><li>Reduce a quantity: Select the quantity on the product, use &#x2013; to decrease it, then select Update.</li></ul><h3 dir="ltr" id="isPasted">Before you go</h3>Review your subscription to make sure everything looks right.Changes apply to your next scheduled order. If your order is already processing, your changes will start with the following order.<h3 dir="ltr" id="need-help">Need help?</h3><a href="https://cannanine.gorgias.help/en-US/contact">Contact our support team</a> and we&apos;ll be happy to help. For more ways to manage your subscription, see our <a href="https://cannanine.gorgias.help/en-US/autoship-guide-8547232">Autoship guide</a>.

How to add or remove products from your Autoship

Learn how to cancel your Cannanine Autoship subscription, plus options to pause, delay, or adjust your deliveries instead.

You can cancel your Autoship at any time from your account. If you just need a change, one of these options may work better, and you&apos;ll keep your Autoship savings.<h3 id="before-you-cancel-consider">Before you cancel, consider:</h3><ul><li id="isPasted">Too soon for your next order?&#xA0;<a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">Change your next order date</a> to push it back.</li><li>Deliveries coming too often?&#xA0;<a href="https://cannanine.gorgias.help/en-US/how-to-change-the-frequency-of-your-autoship-subscription-1244909">Change your delivery frequency</a>.</li><li>Need a break?&#xA0;<a href="https://cannanine.gorgias.help/en-US/how-to-pause-an-autoship-subscription-1244913">Pause your Autoship</a> and resume whenever you&apos;re ready.</li><li>Don&apos;t need a certain product anymore?&#xA0;<a href="https://cannanine.gorgias.help/en-US/how-to-add-or-remove-products-from-your-autoship-subscription-1244891">Remove it from your Autoship</a> and keep the rest.</li></ul><h3 id="is-an-order-already-processing">Is an order already processing?</h3>Canceling your Autoship stops future orders, but it won&apos;t cancel an order that&apos;s already processing. To check, go to My Account &gt; Orders. If an order is processing, <a href="https://cannanine.gorgias.help/en-US/contact">contact our support team</a> right away, and we&apos;ll do our best to cancel it before it ships.<h3 dir="ltr" id="how-to-cancel">How to cancel</h3><ol><li id="isPasted">Log in to your account. Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a>&#xA0;from the menu on our website, then enter your email and password.<ul dir="ltr"><li>Forgot your password? Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder.</li></ul></li><li>Go to Scheduled Orders.</li><li>Select the subscription you want to cancel.</li><li>Select Cancel. In the pop-up window, choose Cancel, then select Confirm.</li></ol>You&apos;ll receive a confirmation email once your Autoship is canceled. If you don&apos;t see it within 10 minutes, check your spam or junk folder.<h3 dir="ltr" id="changed-your-mind">Changed your mind?</h3>You can <a href="https://cannanine.gorgias.help/en-US/how-to-start-an-autoship-subscription-1244916">start a new Autoship</a> anytime.

How to cancel your Autoship

Learn how to change how often your Cannanine Autoship orders are delivered, from every week to every 18 weeks.

You can change how often your Autoship is delivered anytime from your account. Options range from every week to every 18 weeks.Just need to delay one order? <a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">Change your next order date</a> instead. Your regular schedule stays the same.<h3 dir="ltr" id="how-to-change-your-frequency">How to change your frequency</h3><ol><li>Log in to your account.Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a> from the menu on our website, then enter your email and password.&#xA0;<ul dir="ltr"><li>Forgot your password?&#xA0;Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder.</li></ul></li><li>Go to Scheduled Orders.</li><li>Select the subscription you want to change, then select Make Changes.</li><li>Select your current frequency (for example, &quot;Every 4 weeks&quot;). A pop-up will open.</li><li>Choose your new frequency, then select Update Schedule to save.</li></ol>Your new frequency applies to future orders. Your next order date is shown on your subscription.Tip: Pick a frequency that matches how quickly your pet goes through a bottle or jar, so you never run out or end up with extra.<h4 dir="ltr" id="is-an-order-already-processing">Is an order already processing?</h4>Changes won&apos;t affect an order that&apos;s already processing. To check, go to My Account &gt; Orders. If you need to change a processing order, <a href="https://cannanine.gorgias.help/en-US/contact">contact our support team</a> as soon as possible.Need more help? See our <a href="https://cannanine.gorgias.help/en-US/autoship-guide-8547232">Autoship guide</a>.

How to change your Autoship frequency

Need your next Autoship order sooner or later? Learn how to reschedule your next Cannanine Autoship order date from your account.

Need your next Autoship order sooner or later? You can reschedule it anytime from your account.Your next order date, shown as Next Occurrence Date in your account, is the day your order processes. Delivery usually follows a few business days later.<h3 dir="ltr" id="how-to-change-your-next-order-date">How to change your next order date</h3><ol><li>Log in to your account.&#xA0;Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a> from the menu on our website, then enter your email and password.&#xA0;<ul dir="ltr"><li>Forgot your password?&#xA0;Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder.</li></ul></li><li>Go to Scheduled Orders.</li><li>Select the subscription you want to change, then select Make Changes.</li><li>Select Reschedule&#xA0;or the Next Occurrence Date. A calendar will open.</li><li>Choose your new date, then select Update Schedule to save.</li></ol>After your rescheduled order processes, future orders continue based on your delivery frequency.<h3 dir="ltr" id="is-an-order-already-processing">Is an order already processing?</h3>Rescheduling won&apos;t affect an order that&apos;s already processing. To check, go to My Account &gt; Orders. If you need to change a processing order, <a href="https://cannanine.gorgias.help/en-US/contact">contact our support team</a> as soon as possible.<h4 dir="ltr" id="other-options">Other options</h4><ul dir="ltr"><li>Always need orders sooner or later?&#xA0;<a href="https://cannanine.gorgias.help/en-US/how-to-change-your-autoship-frequency-1244909">Change your delivery frequency</a> so you don&apos;t have to reschedule every time.</li><li>Need a longer break?&#xA0;<a href="https://cannanine.gorgias.help/en-US/how-to-pause-an-autoship-subscription-1244913">Pause your Autoship</a> and resume whenever you&apos;re ready.</li></ul>Need more help? See our <a href="https://cannanine.gorgias.help/en-US/autoship-guide-8547232">Autoship guide</a>.

How to change your next Autoship order date

Need a break? Learn how to pause your Cannanine Autoship and resume it whenever you're ready, without losing your subscription.

Need a break from deliveries? Pause your Autoship, and it stays on hold until you&apos;re ready to resume. Your subscription and products stay saved, so there&apos;s nothing to set up again.Just need to delay one order? <a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">Change your next order date</a> instead.<h3 dir="ltr" id="how-to-pause">How to pause</h3><ol dir="ltr"><li>Log in to your account.&#xA0;Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a> from the menu on our website, then enter your email and password.<ul dir="ltr"><li>Forgot your password? Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder.</li></ul></li><li>Go to Scheduled Orders.</li><li>Select the subscription you want to pause.</li><li>Select Pause. In the pop-up window, choose Pause, then select Confirm.</li></ol>Your subscription will show Autoship Schedule Status: Paused. No orders will process until you resume.Is an order already processing? Pausing won&apos;t stop an order that&apos;s already processing. To check, go to My Account &gt; Orders. If you need to change or cancel a processing order, <a href="https://cannanine.gorgias.help/en-US/contact">contact our support team</a> as soon as possible.<h3 dir="ltr" id="how-to-resume">How to resume</h3><ol dir="ltr"><li><a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">Log in</a>&#xA0;and go to Scheduled Orders.</li><li>Select the paused subscription, then select Resume.</li><li>Choose an option&#xA0;in the pop-up window:<ul><li>Process Now:&#xA0;Places your order right away.</li><li>Resume: Keeps your schedule and places your next order on your next order date.</li><li>Cancel: Closes the window without making changes.</li></ul></li></ol>Check your next order date before resuming. If that date has already passed, choosing Resume will place an order within about 5 minutes. To avoid that, <a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">change your next order date</a> to a future date first.Need more help? <a href="https://cannanine.gorgias.help/en-US/contact">Contact our support team</a> or see our <a href="https://cannanine.gorgias.help/en-US/autoship-guide-8547232">Autoship guide</a>.

How to pause or resume your Autoship

Learn how to set up Autoship on Cannanine products so your pet's favorites arrive automatically on a schedule that works for you.

Autoship delivers your pet&apos;s favorites automatically, on a schedule you choose. You can change, pause, or cancel anytime.<h3 id="how-to-start">How to start</h3><ul><li>Find your product. Browse or search our website, then open the product page.</li><li>Choose the Autoship option. Eligible products show two ways to buy: a one-time purchase or Autoship. Autoship may appear as &quot;Autoship to Save,&quot; &quot;Sign Up for Autoship,&quot; or &quot;Subscribe &amp; Save.&quot;</li><li>Pick your delivery frequency. Choose how often you&apos;d like it delivered, from every week to every 18 weeks.</li><li>Add to cart. Add any other products you&apos;d like. You can still adjust your Autoship frequency from the cart.</li><li>Check out. Enter or select your shipping address and payment method, review your order, and select Place Order.</li></ul>Your first order ships right away. After that, orders are placed automatically based on the frequency you chose.Tip: Choosing a frequency Pick a schedule that matches how long your product lasts. A 60-count jar of chews given twice a day, for example, lasts about 30 days, so every 4 weeks would be a good fit. You can always adjust it later.<h3 dir="ltr" id="managing-your-autoship">Managing your Autoship</h3>Once your Autoship is set up, you can manage it anytime from My Account &gt; Scheduled Orders:<ul dir="ltr"><li><a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">Change your next order date</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-change-the-frequency-of-your-autoship-subscription-1244909">Change your delivery frequency</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-add-or-remove-products-from-your-autoship-subscription-1244891">Add or remove products</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-update-payment-information-for-your-autoship-subscription-1244925">Update your payment information</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-update-the-shipping-address-for-your-autoship-subscription-1244926">Update your shipping address</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-pause-an-autoship-subscription-1244913">Pause</a> or <a href="https://cannanine.gorgias.help/en-US/how-to-cancel-an-autoship-subscription-1244893">cancel</a> your Autoship</li></ul>Questions? <a href="https://cannanine.gorgias.help/en-US/contact">Contact our support team</a>.&#xA0;

How to start an Autoship

Learn how to add a new card and link it to your Cannanine Autoship so your orders keep processing without interruption.

Keep your payment method up to date so your Autoship orders process without interruption.Important: Adding a new card doesn&apos;t update your Autoship automatically. After adding it, you&apos;ll need to link it to your Autoship (step 4).<h3 dir="ltr" id="how-to-update-your-payment-method">How to update your payment method</h3><ol dir="ltr"><li>Log in to your account. Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a>&#xA0;from the menu on our website, then enter your email and password.<ul dir="ltr"><li>Forgot your password? Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder.</li></ul></li><li>Go to Payment Methods. You&apos;ll see all of your saved cards.</li><li>Add your new card. Select Add payment method, enter your card number, expiration date, CVV, and billing ZIP code, then select Add payment method. A banner at the top of the page will confirm it was added.</li><li>Link the card to your Autoship. Select the circular arrow icon on the card you want to use. A banner will confirm the card is now linked to your Autoship subscriptions.</li><li>Remove your old card (optional). Once your new card is linked, you can delete any outdated cards.</li></ol>Need to update your card&apos;s expiration date? Saved cards can&apos;t be edited. Add the card again with the new expiration date, link it, then delete the old one.<h3 dir="ltr" id="keep-your-information-safe">Keep your information safe</h3>Never send your card number by email, chat, or text.&#xA0;<h3 dir="ltr" id="need-help">Need help?</h3><a href="https://cannanine.gorgias.help/en-US/contact">Contact our support team</a> and we&apos;ll be happy to help. For more ways to manage your subscription, see our <a href="https://cannanine.gorgias.help/en-US/autoship-guide-8547232">Autoship guide</a>.

How to update your Autoship payment method

Moving or need to ship somewhere new? Learn how to update the shipping address on your Cannanine Autoship subscription.

Keep your shipping address up to date so your Autoship orders arrive at the right place.<h3 dir="ltr" id="how-to-update-your-address">How to update your address</h3><ol dir="ltr"><li>Log in to your account. Select <a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">My Account</a>&#xA0;from the menu on our website, then enter your email and password.<ul dir="ltr"><li>Forgot your password? Choose Log in Without Password, and we&apos;ll email you a login link. If you don&apos;t see it within 10 minutes, check your spam or junk folder.</li></ul></li><li>Go to Scheduled Orders.</li><li>Select the subscription you want to update, then select Make Changes.</li><li>Change your address. In the Shipping &amp; Delivery section, select Change Shipping, then Edit Address. Update the address and select Update.</li></ol>Have more than one Autoship? Each subscription has its own shipping address, so repeat these steps for each one.Moving soon? Update your address before your next order date. If your move falls near that date, you can <a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">change your next order date</a> so your order arrives after you&apos;ve settled in.<h3 dir="ltr" id="is-an-order-already-processing">Is an order already processing?</h3>Address changes won&apos;t apply to an order that&apos;s already processing. To check, go to My Account &gt; Orders. If you need to change the address on a processing order, <a href="https://cannanine.gorgias.help/en-US/contact">contact our support team</a> right away. Once an order ships, we may not be able to change its address.Need more help? See our <a href="https://cannanine.gorgias.help/en-US/autoship-guide-8547232">Autoship guide</a>.

How to update your Autoship shipping address

Find out when your next Cannanine Autoship order will process, check if it has already shipped, and track your delivery.

You can see exactly when your next Autoship order will process, and whether it&apos;s already on its way, from your account.<h3 dir="ltr" id="check-your-order">Check your order</h3><ol dir="ltr"><li><a href="https://cannanine.com/my-account/" target="_blank" rel="noopener noreferrer">Log in</a> to your account.</li><li>Go to Orders.&#xA0;If you were expecting an order around now, it may have already processed. Check your recent orders first.<ul dir="ltr"><li>See a recent order? It&apos;s on its way. <a href="https://cannanine.com/tracking/" target="_blank" rel="noopener noreferrer">Track your order</a> for delivery updates.</li></ul></li><li>No recent order? Go to Scheduled Orders. Your subscription shows your Next Occurrence Date, the day your next order will process.</li></ol>When will it arrive? Your order processes on your next order date, and delivery usually follows a few business days later. You&apos;ll receive a tracking email once it ships.<h3 dir="ltr" id="something-doesnt-look-right">Something doesn&apos;t look right?</h3>If your next order date has passed and you don&apos;t see a new order:<ul dir="ltr"><li>Check your Autoship status. If it says Paused, no orders will process until you <a href="https://cannanine.gorgias.help/en-US/how-to-pause-an-autoship-subscription-1244913">resume it</a>.</li><li>Check your payment method. An expired or unlinked card can stop an order from processing. <a href="https://cannanine.gorgias.help/en-US/how-to-update-payment-information-for-your-autoship-subscription-1244925">Update your payment method</a>.</li></ul>Still not sure? <a href="https://cannanine.gorgias.help/en-US/contact">Contact our support team</a> and we&apos;ll look into it.<h3 dir="ltr" id="need-to-make-a-change">Need to make a change?</h3><ul dir="ltr"><li><a href="https://cannanine.gorgias.help/en-US/how-to-change-the-next-occurrence-date-for-your-autoship-subscription-1244911">Change your next order date</a></li><li><a href="https://cannanine.gorgias.help/en-US/how-to-change-the-frequency-of-your-autoship-subscription-1244909">Change your delivery frequency</a></li></ul>

When will I get my next Autoship order?

Have a question or need assistance? Our team is just an email away! Reach out to us anytime. We’ll get back to you as soon as possible.