How to pause or resume your AutoshipUpdated 4 hours ago

Need a break from deliveries? Pause your Autoship, and it stays on hold until you're ready to resume. Your subscription and products stay saved, so there's nothing to set up again.

Just need to delay one order? Change your next order date instead.

How to pause

1. Log in to your account. Select My Account from the menu on our website, then enter your email and password.
   • Forgot your password? Choose Log in Without Password, and we'll email you a login link. If you don't see it within 10 minutes, check your spam or junk folder.
2. Go to Scheduled Orders.
3. Select the subscription you want to pause.
4. Select Pause. In the pop-up window, choose Pause, then select Confirm.

Your subscription will show Autoship Schedule Status: Paused. No orders will process until you resume.

Is an order already processing? Pausing won't stop an order that's already processing. To check, go to My Account > Orders. If you need to change or cancel a processing order, contact our support team as soon as possible.

How to resume

1. Log in and go to Scheduled Orders.
2. Select the paused subscription, then select Resume.
3. Choose an option in the pop-up window:
   • Process Now: Places your order right away.
   • Resume: Keeps your schedule and places your next order on your next order date.
   • Cancel: Closes the window without making changes.

Check your next order date before resuming. If that date has already passed, choosing Resume will place an order within about 5 minutes. To avoid that, change your next order date to a future date first.

Need more help? Contact our support team or see our Autoship guide.